Haku
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Working in Customer Service Recovery
(2022)
This is a diary thesis about working in customer service recovery at an appliance manufacturer.
Diary Thesis - Rainmaker
(2023)
This diary-based thesis is provided to follow the author's development and progress in her time at the job.
The thesis is written between November 2022 and January 2023, it includes an observation period of eight weeks ...
Demand for contactless service in rental industry
(2023)
Digitalization has led to the growth of self-service solutions. There are several case studies regarding self-service, but only a few regarding self-service in rental industries. This research aims to investigate the demand ...
Competence development in customer experience and event management
(2022)
This thesis focuses on the author’s job as a customer service coordinator and event manager. The purpose of this thesis is to analyse author’s professional skills, capabilities and professional development over nine weeks ...
Developing seamless after-order customer service experience
(2023)
Customer service is one the key parts in providing great customer experience. Customer expectations towards service have increased, and customers expect their issues to be solved regardless of time and place. This means ...