Haku
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Lean and Cost-efficient Textile Delivery for a Service Organization
(2022)
Over the years, the case organization had been incurring excess delivery cost because of excess textile procurement to meet customer demand in lean and peak seasons, due to inability to determine customer need, and customer ...
The customer experience at Helsinki Airport in general and during Covid-19
(2022)
This thesis is a qualitative study and covers the customer experience functions of Helsinki Airport. The research examines the customer experience of the airport in general and during a pandemic. Likewise, what kind of ...
Employing Customer Values in a Small Business
(2022)
The thesis emanates from the researcher’s role as an entrepreneur and is rooted in the interest of serving customers better through understanding which values they prioritize when considering purchasing a product or service. ...
Customer needs management process development in Valtori
(2022)
Valtori works as a service provider of sector-independent ICT services for government organizations and institutions. The services offered by Valtori are used by tens of thousands of people. This thesis objective was to ...
The Future of Auto Vehicles sales - Volvo Car Finland
(2023)
The retail of automobiles has faced significant challenges in recent years. Measures required to combat climate change are driving the automotive industry towards lower emissions, and electric vehicles are rapidly becoming ...
DevOps Practices for Improved IT Service Delivery and Customer Satisfaction
(2024)
In the rapid development landscape of information technology (IT), the integration of development and operations (DevOps) practices significantly impacts the enhancement of IT service delivery and the level of customer ...
Employee and customer satisfaction of the physical environment in the hospitality industry.
(2024)
This research investigated how employees and customers perceive the physical environment of a hotel in Kathmandu, Nepal.
To analyse employee satisfaction, an asynchronized interview and a survey questionnaire were used ...