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Conceptualizing a new environmental education service : service design for a start-up business
(2022)
Aim of the thesis is to create a service concept for a start up company by using service design methods. The core service idea has been developed by the commissioner and the subject of this thesis is to create, validate, ...
Developing and testing customer centric design training : a case study for company X employees
(2023)
This master's thesis examines the implementation of a pilot concept initiated by the commissioner, focusing on the transition towards more customer-oriented ways of working to enhance customer value and satisfaction. The ...
Conceptualization plan for a fictional travel agency
(2024)
The thesis designs a business concept for a fictional travel agency that aims at people who live in Finland, but who do not communicate in Finnish nor Swedish. This agency would operate mainly in Southern Finland and target ...