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Developing onboarding experience
(2023)
Customer experience is one of the key success factors for a company. The customer experience is defined at the very first moments of service. Customer interacts with service provider through various touchpoints. Customer ...
Developing customer experience through customer feedback
(2022)
Asiakaskokemus on kokemus, joka asiakkaalle muodostuu organisaatiosta erilaisten kosketuspisteiden kautta. Asiakaskokemus on uniikki ja jokaiselle asiakkaalle erilainen. Organisaatiot eivät voi suoraan määritellä ...
To beauty or not to beauty : developing the student experience of a private cosmetology school
(2022)
Tämän opinnäytetyön tarkoituksena on selvittää mitkä tekijät vaikuttavat opiskelijakokemuksen muodostumiseen ja miten opiskelijakokemusta voi parantaa. Opinnäytetyön toimeksiantajana toimii yksityinen kosmetologikoulu. ...
Cross-selling in Digital Healthcare Services
(2022)
This thesis aimed to offer solutions to business development by finding effective methods to increase cross-selling during the digital service transaction process in healthcare. The study endeavours to solve the effective ...
Conceptualizing a new environmental education service : service design for a start-up business
(2022)
Aim of the thesis is to create a service concept for a start up company by using service design methods. The core service idea has been developed by the commissioner and the subject of this thesis is to create, validate, ...
Implementing business sales process using Salesforce CRM
(2022)
The thesis explores how a business could benefit from using a CRM system. Any business big or small has a customer base and the business has to keep on getting new opportunities in order to increase its customer base and ...
Enabling a desired customer experience : developing an operating model through service design
(2022)
Tässä opinnäytetyössä tutkitaan tavoiteltavan asiakaskokemuksen mahdollistamista kohdeorganisaation operatiivisen mallin näkökulmasta. Tutkimuksen kohdeorganisaatio on palkkapalvelua tuottava asiantuntijaorganisaatio. ...
Future e-commerce development drivers : key development drivers for future e-commerce customer experience
(2022)
Previous research reveals that future e-commerce development is affected by many drivers and trends regarding the technological development of e-commerce, as well as by future business environment changes in the commissioner ...
Improving customer journey with (self-) service design : a better customer experience in a web store X
(2022)
Due to digitalisation, customers are expecting service in digital channels. Organizations are using more automated solutions, which have become more common especially during the covid-19 pandemic. Self-service concepts, ...
Key to Company Success: understanding Customer
(2023)
The thesis target was to utilize service design thinking and tools. The objective of the thesis was to listen to customers’ thoughts, improve sales phase performance, and confront the customer. The target was to form a ...