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Co-creation of customer journey mapping with service excellence
(2023)
This thesis is commissioned by Telia Finland, to establish a common approach in Marketing Technologies, across multiple Telia Business units, including Estonia, Finland, Sweden, Lithuania, and Norway. This common approach ...
From prospect to Strong : how to differentiate from competitors
(2023)
The purpose of this thesis was to explore different ways for NCAB Finland Key Account managers to differentiate from their competitors in a printed circuit board market. The thesis also explored ways to increase NCAB Finland ...
Promoting financial well-being through service design : case study on digital banking
(2023)
This Master's thesis uses service design as its guiding framework to explore the potential role of digital banking in enhancing financial well-being. The case study centres around a mobile banking application, which serves ...
User-centric service design in intranet development
(2022)
The present study discusses how service design and tools related to it can be successfully utilized in intranet development. During the project, an intranet solution for an expertise service, within a large, multinational, ...
Goods-or-service Related Credits Brokerin : transforming loan brokering to goods or services
(2022)
Tässä opinnäytetyössä esitellään, miten palvelumuotoilun työkaluja, menetelmiä ja tekniikoita voidaan hyödyntää yritysten osamaksutuotteen kehittämisessä alusta asti. Tutkimuksen tavoitteena on suunnitella ja kehittää Osta ...
Conceptualizing a new environmental education service : service design for a start-up business
(2022)
Aim of the thesis is to create a service concept for a start up company by using service design methods. The core service idea has been developed by the commissioner and the subject of this thesis is to create, validate, ...
Future e-commerce development drivers : key development drivers for future e-commerce customer experience
(2022)
Previous research reveals that future e-commerce development is affected by many drivers and trends regarding the technological development of e-commerce, as well as by future business environment changes in the commissioner ...
Improving customer journey with (self-) service design : a better customer experience in a web store X
(2022)
Due to digitalisation, customers are expecting service in digital channels. Organizations are using more automated solutions, which have become more common especially during the covid-19 pandemic. Self-service concepts, ...
Developing and testing customer centric design training : a case study for company X employees
(2023)
This master's thesis examines the implementation of a pilot concept initiated by the commissioner, focusing on the transition towards more customer-oriented ways of working to enhance customer value and satisfaction. The ...
Design for secure software development testing
(2024)
Opinnäytetyön tavoitteena oli tietoturvallisen ohjelmistokehityksen testauksen palvelumuotoiluohjelmistojen koostumusanalyysille. Suunnittelu suoritettiin Crosskey banking solutions Ab Ltd yritykselle mahdollistamaan ...