Multi-Stakeholder Service Model Creation to Improve the Efficiency of Research and Innovation Infrastructures
Puurtinen, Hanna-Greta; Pohjola, Petri (2021)
Puurtinen, Hanna-Greta
Pohjola, Petri
University Industry Innovation Network
2021
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2022020417638
https://urn.fi/URN:NBN:fi-fe2022020417638
Tiivistelmä
Requirement to increase the effectiveness and wider impact of research dominates the discussion when considering sustainable, resilient and inclusive world of the future. Part of attention has focused on making better use of existing and new research and innovation infrastructures (RIIs), which often require extensive and long-term investments in both new technologies and high levels of expertise.
The need to develop customer-centred service models for RIIs has been identified in many EU, national
and regional contexts. Design of service models should build on close collaboration with all triple helix
stakeholders. The co-created service models embed the required agility for wider utilisation of RIIs as well as intense and continuous capacity building of talents.
The aims of service model creation for RIIs are, firstly, to increase industry competitiveness by opening university-based infrastructures for wider use. Secondly, the objective is to agree on jointly agreed service model creation process and its deployment. Finally, the model strengthens development, upscaling and updating of competences and skills of future professionals and life-long learners.
As a result, key elements of RII service model creation process were adapted, shared and evaluated together with a stakeholder group consisting of local triple helix representatives of the manufacturing industry in Tampere Region. Feedback from the RII service model creation process and pilot results highlight the importance of open and visible research and innovation environments for the competitiveness of the manufacturing industry. Specific features of the RII service model arising from the triple helix stakeholder needs include transparency, ensuring long-term capabilities, dynamics and funding, ecosystem creation and risk sharing, among others.
The successful RII service model creation process, pilot results and received feedback imply that bridging the gap between research and innovation and university-industry collaboration can be achieved. Research and innovation infrastructures must become self-sustained and recognised value providers in the region’s innovation ecosystem. This can only be achieved by continuous development of their business and service models. In the future, industry should be encouraged more to exploit regional RII resources and services. In addition, more ambitious level of joint use of expertise and equipment must be extended to cover all RII providers in the region, country and even abroad.
The need to develop customer-centred service models for RIIs has been identified in many EU, national
and regional contexts. Design of service models should build on close collaboration with all triple helix
stakeholders. The co-created service models embed the required agility for wider utilisation of RIIs as well as intense and continuous capacity building of talents.
The aims of service model creation for RIIs are, firstly, to increase industry competitiveness by opening university-based infrastructures for wider use. Secondly, the objective is to agree on jointly agreed service model creation process and its deployment. Finally, the model strengthens development, upscaling and updating of competences and skills of future professionals and life-long learners.
As a result, key elements of RII service model creation process were adapted, shared and evaluated together with a stakeholder group consisting of local triple helix representatives of the manufacturing industry in Tampere Region. Feedback from the RII service model creation process and pilot results highlight the importance of open and visible research and innovation environments for the competitiveness of the manufacturing industry. Specific features of the RII service model arising from the triple helix stakeholder needs include transparency, ensuring long-term capabilities, dynamics and funding, ecosystem creation and risk sharing, among others.
The successful RII service model creation process, pilot results and received feedback imply that bridging the gap between research and innovation and university-industry collaboration can be achieved. Research and innovation infrastructures must become self-sustained and recognised value providers in the region’s innovation ecosystem. This can only be achieved by continuous development of their business and service models. In the future, industry should be encouraged more to exploit regional RII resources and services. In addition, more ambitious level of joint use of expertise and equipment must be extended to cover all RII providers in the region, country and even abroad.