Haku
Viitteet 1-2 / 2
Customer Journey Automation for SMEs - Optimizing opportunities with service design
(2023)
The purpose of the thesis is to research with service design how a customer journey could be automated and optimized for small and medium sized companies. The main focus is understanding the decision-makers in the buying ...
A Study of Office Sustainability and EMS Use by Small and Medium Businesses
(2023)
Due to global ecological concerns such as global warming and loss of habitats, more and more companies are looking to implement environmental management systems (EMS) and other sustainable office trends. This thesis discusses ...