Analysis of collaboration and communication challenges : Case: Liike Akatemia

Abstract

The main objective of this research is to find out effective tools for communication to be used by the case company Liike Akatemia for discussions and sharing files between teams and partner organizations.

Based on the research questions the exploratory research methodology was used. In addition to literature review, interviews were conducted among students and coaches of Liike Akatemia. This research compares the software market of collaboration tools and user needs of the case company. In this research, the concept of Computer Supported Cooperative Work is used as the theoretical model for identifying user collaboration needs for cooperative learning work.

The research focuses on challenges in collaboration work of the case organization Liike Akatemia. More specifically, collaboration needs of students and coaches in Liike Akatemia were identified for the purpose of suggesting a software tool for improved communication in Liike Akatemia.

This thesis research provides a set of recommendations focusing on the evaluation of some software tools for improved communication and their usage. According to the analyses of the interviews, there is no need for a new software tool in Liike Akatemia. Recommendations made for the case company cover the solution of the requirements of the interviewees in collaborative work.