The impact of workplace diversity in company X

Abstract

This study looks at Company X, a top Quick Service Restaurant (QSR) firm, to examine the effect of workplace diversity on organisational success. The research question of this thesis was: What are the ways in which workplace diversity affects organisational performance, including employee engagement, creativity, and problem-solving? This thesis specifically focused on two main goals while examining the effects of workplace diversity on organisations.

The first goal was to investigate the impacts of workplace diversity on the performance of the organisation including aspects like employee engagement, creativity and problem-solving, and innovation. The second goal was to investigate the part that leadership plays in establishing and maintaining an inclusive workplace. This objective sought to comprehend the role of leadership in promoting inclusivity and diversity within organisations, as well as the tactics used by leaders to promote an atmosphere that values and accepts difference.

A mixed-methods approach was used, drawing from a broad theoretical framework that addresses diversity management, inclusiveness, organisational performance, and leadership. While interviews provided qualitative in-sights, questionnaires were used to gather quantitative data. The research demonstrated the beneficial effects of workplace diversity on innovation, problem-solving, and employee engagement. An inclusive and high-performing organisational culture has emerged as being significantly influenced by inclusive leadership. Thesis report made suggestions for open debate forums, a diversity task force, and ongoing diversity training to improve inclusivity at Company X. In conclusion, the study emphasized the significance of workplace diversity and strong leadership in realising organisational success.