Impacts of leadership on employee performance : a case study on SSL Wireless, Bangladesh
Toma, Mousumi (2024)
2024
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202402213295
https://urn.fi/URN:NBN:fi:amk-202402213295
Tiivistelmä
Leaders are the pioneers of followers who influence and motivate them to act according to achieve a common goal. This research aimed to understand the impacts of leadership on the performance of employees/subordinates within an organization. The study aims to demonstrate how the performance of the team members of an organization is affected by the behaviours, approaches, and actions of its leaders.
To attain this purpose, quantitative research has been conducted based on a case study of SSL Wireless, a Bangladesh-based company that provides IT-Enabled Services (ITES) and Fin-Tech Solutions to its customers. A structured 5-point Likert Scale questionnaire was provided to a stratified randomly selected sample of 25 participants from the case company to collect and analyze primary data. Later, statistical analysis was conducted using the Chi-Square test to support the research statement and hypothesis of whether leadership has an impact on leadership or not. For secondary data, articles, statistics, news, books, and documentaries from different authentic online and offline sources have been used.
After analyzing both primary and secondary data, the result shows that leadership styles positively correlate with the employees’ performance. Though the case company is currently practising the Democratic Leadership style, the recommendation is made to improve the communication skills of the leader to decrease the portion of unsatisfied employees. Moreover, to bring better performance, the company should think of experimenting with other leadership styles and theories, such as Situational leadership, Transformational leadership, or Transactional leadership, which are highly effective in overcoming unwanted situations and motivating the new generation’s employees.
To attain this purpose, quantitative research has been conducted based on a case study of SSL Wireless, a Bangladesh-based company that provides IT-Enabled Services (ITES) and Fin-Tech Solutions to its customers. A structured 5-point Likert Scale questionnaire was provided to a stratified randomly selected sample of 25 participants from the case company to collect and analyze primary data. Later, statistical analysis was conducted using the Chi-Square test to support the research statement and hypothesis of whether leadership has an impact on leadership or not. For secondary data, articles, statistics, news, books, and documentaries from different authentic online and offline sources have been used.
After analyzing both primary and secondary data, the result shows that leadership styles positively correlate with the employees’ performance. Though the case company is currently practising the Democratic Leadership style, the recommendation is made to improve the communication skills of the leader to decrease the portion of unsatisfied employees. Moreover, to bring better performance, the company should think of experimenting with other leadership styles and theories, such as Situational leadership, Transformational leadership, or Transactional leadership, which are highly effective in overcoming unwanted situations and motivating the new generation’s employees.