Onboarding plan for Front Office employees- PIERDREI Hotel Hamburg HafenCity
Beskorovainaja, Jekaterina (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024052113907
https://urn.fi/URN:NBN:fi:amk-2024052113907
Tiivistelmä
This is product-based research which is focusing on creating onboarding plan for the new Front Office employees in PIERDREI Hotel Hamburg Hafencity. The research is done on the request from Front Office HODs of PIERDREI Hotel Hamburg Hafencity, and is practically applicable to daily department operations and procedures.
The main goal of this research was to create a new onboarding plan for Front Office employees in order to effectively train new employees during daily operations. This plan was required to be practical and be able to be used as a main onboarding plan for Front Office employees. After analysing professional literature on the topics of onboarding and orientation the author has summarised differences in between those. Not only was that helpful for understanding terminology and key points of each part, it also assisted in gathering information that was needed for coming up with interview questions.
After thoroughly describing current situation at the PIERDREI Hotel Hamburg Hafencity the author has conducted the first interview round and gathered employee opinions on current state of onboarding process. After detecting potential improvement points the author has made a first version if onboarding plan by adjusting already existing plan to needs and wishes of the department. Which resulted in significantly extending onboarding process and provided more detailed tracking plan. After testing onboarding plan on two new employees second round of the interviews was conducted to find issues that still need to be improved. The use of Daily Log was implemented in order to help new employees adjust better to daily operations.
Due to the two-phase interview process the author was able to test the efficiency of the created plan and made needed adjustments in order to boost the efficiency of the product in the daily operations. Nevertheless, final product would have benefited from additional interview round and collection of feedback. In lack there of the author has used her observations to conclude if adjustments we successfully implemented and well executed.
Overall, the author has reached the goal of the research. Moreover, given format of the researches well as the final product can be used as a template for updating onboarding plan in different PIERDREI Hotel department.
The main goal of this research was to create a new onboarding plan for Front Office employees in order to effectively train new employees during daily operations. This plan was required to be practical and be able to be used as a main onboarding plan for Front Office employees. After analysing professional literature on the topics of onboarding and orientation the author has summarised differences in between those. Not only was that helpful for understanding terminology and key points of each part, it also assisted in gathering information that was needed for coming up with interview questions.
After thoroughly describing current situation at the PIERDREI Hotel Hamburg Hafencity the author has conducted the first interview round and gathered employee opinions on current state of onboarding process. After detecting potential improvement points the author has made a first version if onboarding plan by adjusting already existing plan to needs and wishes of the department. Which resulted in significantly extending onboarding process and provided more detailed tracking plan. After testing onboarding plan on two new employees second round of the interviews was conducted to find issues that still need to be improved. The use of Daily Log was implemented in order to help new employees adjust better to daily operations.
Due to the two-phase interview process the author was able to test the efficiency of the created plan and made needed adjustments in order to boost the efficiency of the product in the daily operations. Nevertheless, final product would have benefited from additional interview round and collection of feedback. In lack there of the author has used her observations to conclude if adjustments we successfully implemented and well executed.
Overall, the author has reached the goal of the research. Moreover, given format of the researches well as the final product can be used as a template for updating onboarding plan in different PIERDREI Hotel department.