The Integration of AI-driven HR Chatbots for Enhanced the Employee Onboarding Processes Chatbots as a Complimentary tool
Kylliäinen, Tiina (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024053119274
https://urn.fi/URN:NBN:fi:amk-2024053119274
Tiivistelmä
Companies are increasingly relying on new technologies to streamline their daily operations and adapt the volatile, uncertain, complex, and ambiguous environments of businesses. The emergence of Artificial Intelligence (AI) and machine learning has further revolutionized operational functions, with HR chatbots emerging as impactful tools in streamlining onboarding processes. By providing personalized and accessible support, chatbots facilitate quick access to information, enhancing decision-making for employees. This is particularly crucial in addressing the challenges associated with traditional onboarding practices, such as time-consuming paperwork and manual follow-up procedures.
Onboarding is the employee’s first touch with the company after the initial recruitment process and it can have a long-lasting impact on the employee engagement, retention, and overall organizational performance. Relying only on traditional HR practices can lead to challenges, since it can lead to insufficient access to resources and training as well as delays in communication between the organization and the newly hired employees. As a result, new employees may struggle to access the necessary information and resources to effectively navigate their roles and responsibilities within the company.
The research topic for the thesis is to gain a deeper understanding can HR Chatbots serve as a complementarity tool alongside humans to onboard new employees more efficiently and proficiently. Can the Chatbot understand user queries, extract relevant and valid information, and generate context aware responses to the user (employee). Not as to automate all the processes, rather play a role of an intellectual assistant that can complement the boarding of a new employee. And more importantly, are the employees ready to accept the assistance, and do they view it as something that could enhance their onboarding experience or not?
Onboarding is the employee’s first touch with the company after the initial recruitment process and it can have a long-lasting impact on the employee engagement, retention, and overall organizational performance. Relying only on traditional HR practices can lead to challenges, since it can lead to insufficient access to resources and training as well as delays in communication between the organization and the newly hired employees. As a result, new employees may struggle to access the necessary information and resources to effectively navigate their roles and responsibilities within the company.
The research topic for the thesis is to gain a deeper understanding can HR Chatbots serve as a complementarity tool alongside humans to onboard new employees more efficiently and proficiently. Can the Chatbot understand user queries, extract relevant and valid information, and generate context aware responses to the user (employee). Not as to automate all the processes, rather play a role of an intellectual assistant that can complement the boarding of a new employee. And more importantly, are the employees ready to accept the assistance, and do they view it as something that could enhance their onboarding experience or not?