Exploration of Microsoft Copilot Use Cases for Process Optimization in SMEs - a Proof of Concept with syscon Consulting
Adil, Swer Jabeen (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024093025821
https://urn.fi/URN:NBN:fi:amk-2024093025821
Tiivistelmä
Since generative AI gained popularity in 2022, various AI-based tools have been developed with the promise to increase productivity. In strategic partnership with OpenAI, Microsoft has launched “Copilot for M365”. Previous reports have shown that Copilot is able to save up to 90 minutes per week in specific work settings.
SMEs are facing an increasing pressure to digitalize in order to stay competitive, but often lack an AI strategy due to the perceived absence of use cases. This thesis illustrates potential use cases of Copilot in the SME context with the help of a proof of concept conducted in the Germany-based small ITconsultancy “syscon Unternehmensberatung”.
14 use cases are extracted from a business analysis based on IIBA standards, with a focus on two selected business processes. Ideation of test prompts and evaluation of Copilot responses in terms of usability are conducted in cooperation with relevant stakeholders (management & consultants).
The results show that Copilot is not a profitable investment for SMEs at the moment. The POC contributes action recommendations to syscon in case of future Copilot adoption, which can also be taken into consideration by other SMEs.
SMEs are facing an increasing pressure to digitalize in order to stay competitive, but often lack an AI strategy due to the perceived absence of use cases. This thesis illustrates potential use cases of Copilot in the SME context with the help of a proof of concept conducted in the Germany-based small ITconsultancy “syscon Unternehmensberatung”.
14 use cases are extracted from a business analysis based on IIBA standards, with a focus on two selected business processes. Ideation of test prompts and evaluation of Copilot responses in terms of usability are conducted in cooperation with relevant stakeholders (management & consultants).
The results show that Copilot is not a profitable investment for SMEs at the moment. The POC contributes action recommendations to syscon in case of future Copilot adoption, which can also be taken into consideration by other SMEs.