Satisfaction level on Löydön Kartano among Russian customers
Khoshchenko, Kristina (2015)
Mikkelin ammattikorkeakoulu
2015
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201505137972
https://urn.fi/URN:NBN:fi:amk-201505137972
Tiivistelmä
Finland is a very attractive country for Russian tourists because of its nearest location to the Russian border. Russian customers are highly demanded at the tourist market in Finland. Finland is interested in attracting Russian customers, especially hotels and manor houses, located near the Russian border. In order to attract new customers it is necessary to find out the level of customers` satisfaction at the moment.
The purpose of my thesis is to study the level of customers` satisfaction at manor house Löydön Kar-tano, Ristiina among Russian customers. The outcome is to provide the information that could develop the overall level of satisfaction and give recommendations to manor house owners.
For this study, I used the method of online survey on the Internet. I conducted a survey of satisfaction level among Russian customers regarding their vacation in Löydön Kartano. The target group for the survey were selected Russian customers, having rest in manor during the last year. Thanks to an online survey, I studied the main aspects which the guests were satisfied and not satisfied with and why.
During the research there were obtained results. Manor has received a high level of satisfaction among Russian customers for the last year. This is due to the conditions of accommodation, reasonable price and high quality services. In this thesis there are also given the recommendations and guidance by how to increase the overall level of customer satisfaction in the manor.
The purpose of my thesis is to study the level of customers` satisfaction at manor house Löydön Kar-tano, Ristiina among Russian customers. The outcome is to provide the information that could develop the overall level of satisfaction and give recommendations to manor house owners.
For this study, I used the method of online survey on the Internet. I conducted a survey of satisfaction level among Russian customers regarding their vacation in Löydön Kartano. The target group for the survey were selected Russian customers, having rest in manor during the last year. Thanks to an online survey, I studied the main aspects which the guests were satisfied and not satisfied with and why.
During the research there were obtained results. Manor has received a high level of satisfaction among Russian customers for the last year. This is due to the conditions of accommodation, reasonable price and high quality services. In this thesis there are also given the recommendations and guidance by how to increase the overall level of customer satisfaction in the manor.