An International Customer Service Guide For Startup-Companies
Peltonummi, Karoliina (2014)
Peltonummi, Karoliina
Oulun ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014092614227
https://urn.fi/URN:NBN:fi:amk-2014092614227
Tiivistelmä
The thesis is provided to help small startup-companies to learn basic factors of international customer service. It does not have any specific commissioner but a company of any field of business is welcome to take advantage of it. The objective of the thesis was to make an international customer service guide with the most general perspective as possible and to include the most important matters according to international customer service into the same guide.
Source materials are used as references and these materials were the basis of the research. Books (i.e. Järvinen, R; Rosti, P; Ylikoski, T; 2002. Hyvä asiakaspalvelu-menestystekijä finanssialalla) and articles (e.g. Business and industry portal; Service and selling strategies at the time of sale) had a major role in the results of a research of this kind. The main findings of the thesis are that a functional customer service is a necessary part of any kind of business, qualitative customer service requires expertise and that cultural factors have an impact on international customer service.
This thesis can be continued by another author in the future. The next step for it would be to consider a specific culture and a startup-company and to find solutions for the company’s main problems according to international customer service.
Source materials are used as references and these materials were the basis of the research. Books (i.e. Järvinen, R; Rosti, P; Ylikoski, T; 2002. Hyvä asiakaspalvelu-menestystekijä finanssialalla) and articles (e.g. Business and industry portal; Service and selling strategies at the time of sale) had a major role in the results of a research of this kind. The main findings of the thesis are that a functional customer service is a necessary part of any kind of business, qualitative customer service requires expertise and that cultural factors have an impact on international customer service.
This thesis can be continued by another author in the future. The next step for it would be to consider a specific culture and a startup-company and to find solutions for the company’s main problems according to international customer service.