Enhancing public e-service development with citizens' self-organized collaboration

Abstract

Governments are seeking to deliver public e-services in a more efficient and effective manner by encouraging citizens, entrepreneurs and the third sector to participate in the design process of public e-services. The traditional government-centric approach to define and develop public e-services is slowly transferring to a more open user-centric approach, where different actors in city a context are able to participate and collaborate in various public innovation processes and e-platforms. With a more open and collaborative approach governments are aiming to improve the quality and cost effectiveness and also increase the general usage of public e-services. Moreover, open data published by governments will increase transparency and at same time support citizens’ and entrepreneurs’ possibilities to discover and produce new and innovative public e-service solutions. This position paper presents the approach toward a more open model that involves different actors in civil society into innovating and producing new public e-services. Finally, the idea of a new open innovation model is presented where self-organised citizens and entrepreneurs are able to collaborate and innovate together.