Airline Group Reservation: predicting and minimizing cancellations
Bhuiyan, Hasan Ahmed (2020)
Bhuiyan, Hasan Ahmed
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202005128553
https://urn.fi/URN:NBN:fi:amk-202005128553
Tiivistelmä
Airline group reservation is a reservation type that can hold 10 or more passenger seats in one single reservation with one or multiple flight segments. However, besides group materialization, an airline also receives many cancellations from their yearly total group reservations. Thus, the aim of this study is to analyse the factors that are being identified at the time of cancellations.
An airline themselves evaluates reservation requests prior to offer a quotation to their agency. Airline considers multiple factors before creating the quotation such as future demand, current availability, competitors, seasonality, group size etc. Based on the evaluation airline sends their proposal to the tour operators.
This study is conducted based on an airline true data from a period of April-June in 2019. Not to disclose the company identity, business sensitive information’s are excluded from the presented data set. Therefore, study will show the cancellation reasons from the reservations that were cancelled during the period with their creation dates and cancellation dates, size of the groups and travel months.
The data collection process was done by asking reasons upon any group cancellations from the tour operators. The aim was to store those reasons with the specific pnr for later analysis of the reasons. All the involved parties in the data collection process were experienced and working for long time with the case company. The parties involved in the data collection and storing process were also highly experienced in their line of business.
The result reflects the analysis of seven notable reasons of cancellations that the case company considers are highly significant and worth improving. The key considerations from the analysis indicates to create, a smooth communication channel between the airline and tour operators, creating loyal partners and keeping the service quality high. Additionally, competitions and changing environment of the whole aviation industry must need to be considered while preparing a group quotation for future tours.
Further research is recommended in the same field based on external partner interviews in order to examine each cancellation reasons more thoroughly.
An airline themselves evaluates reservation requests prior to offer a quotation to their agency. Airline considers multiple factors before creating the quotation such as future demand, current availability, competitors, seasonality, group size etc. Based on the evaluation airline sends their proposal to the tour operators.
This study is conducted based on an airline true data from a period of April-June in 2019. Not to disclose the company identity, business sensitive information’s are excluded from the presented data set. Therefore, study will show the cancellation reasons from the reservations that were cancelled during the period with their creation dates and cancellation dates, size of the groups and travel months.
The data collection process was done by asking reasons upon any group cancellations from the tour operators. The aim was to store those reasons with the specific pnr for later analysis of the reasons. All the involved parties in the data collection process were experienced and working for long time with the case company. The parties involved in the data collection and storing process were also highly experienced in their line of business.
The result reflects the analysis of seven notable reasons of cancellations that the case company considers are highly significant and worth improving. The key considerations from the analysis indicates to create, a smooth communication channel between the airline and tour operators, creating loyal partners and keeping the service quality high. Additionally, competitions and changing environment of the whole aviation industry must need to be considered while preparing a group quotation for future tours.
Further research is recommended in the same field based on external partner interviews in order to examine each cancellation reasons more thoroughly.