How to Improve Service Quality and Cost Efficiency by Changing A Logistics Strategy: Case company: Viet Kim Sai Gon Trading Co., Ltd.
Nguyen, An (2020)
2020
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020052413241
https://urn.fi/URN:NBN:fi:amk-2020052413241
Tiivistelmä
Insufficiently distributing resources would put companies in a risk of decreasing in service quality which may worsen the business competitiveness in short term and sustainably harm the company development ability. In fact, the major of Vietnamese SMEs usually spent insufficient effort when they are facing a make or buy decision, which often leaded to ineffectiveness in operating, result in failure to deliver the real value which they were capable to provide.
In this research, a case of a Vietnamese company names Viet Kim was studied. This was a fabric trading company who import containers of fabric rolls from manufacturers in China to consume in Vietnamese market to make profit. The two logistical activities of the company which were warehousing and delivery, would be re-assessed to find out if the current operating methods had met the required service quality and financially effective.
The current process and quality of the two activities were described based on author’s observation during the time he worked there as a warehouse assistant following by quality analysis using SWOT method.
In the result, recommendation for alternatives was suggested to the company in order to help improve their service quality by well distributing their resources. The alternative does not affect the current procedure of the two mentioned activities, but simply re-place the parties who operate the tasks.
In this research, a case of a Vietnamese company names Viet Kim was studied. This was a fabric trading company who import containers of fabric rolls from manufacturers in China to consume in Vietnamese market to make profit. The two logistical activities of the company which were warehousing and delivery, would be re-assessed to find out if the current operating methods had met the required service quality and financially effective.
The current process and quality of the two activities were described based on author’s observation during the time he worked there as a warehouse assistant following by quality analysis using SWOT method.
In the result, recommendation for alternatives was suggested to the company in order to help improve their service quality by well distributing their resources. The alternative does not affect the current procedure of the two mentioned activities, but simply re-place the parties who operate the tasks.