Developing early support model at Taloustuki Kuntapalvelut Oy
Levola, Satu (2012)
Levola, Satu
Satakunnan ammattikorkeakoulu
2012
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012122120268
https://urn.fi/URN:NBN:fi:amk-2012122120268
Tiivistelmä
The purpose of this thesis is to examine early support model; what it is, what is it for and how Taloustuki Kuntapalvelut Oy can adapt it to their everyday working life. The purpose of this thesis is also to study and come up with suggestions, how to motivate employees to answer to questionnaires, especially to open questions and to questions requiring deeper consideration. Taloustuki Kuntapalvelut Oy can use these suggestions as a tool when doing any kind of survey in the future.
The theoretical part of the thesis was collected from literatures, journals, online publications and publications of intranet of the case company. The theoretical part consists of themes such as early support model, work ability, mental strain and well-being at the workplace and Bergen burnout indicator.
In addition to the theoretical part, there will be an analysis of a survey made for the staff in October 2012. The survey studies does the staff of Taloustuki find their possibilities to influence good or not. The results will be introduced and there will be suggestions made by the employees, what should be done differently in order the suggestions would be better taken into account.
Two key recommendations are given for the case company in this thesis; how to measure the risk of burnout in the jobs requiring customer service in order to prevent absences due to it from occurring, and how to motivate the staff to answer to different surveys.
The theoretical part of the thesis was collected from literatures, journals, online publications and publications of intranet of the case company. The theoretical part consists of themes such as early support model, work ability, mental strain and well-being at the workplace and Bergen burnout indicator.
In addition to the theoretical part, there will be an analysis of a survey made for the staff in October 2012. The survey studies does the staff of Taloustuki find their possibilities to influence good or not. The results will be introduced and there will be suggestions made by the employees, what should be done differently in order the suggestions would be better taken into account.
Two key recommendations are given for the case company in this thesis; how to measure the risk of burnout in the jobs requiring customer service in order to prevent absences due to it from occurring, and how to motivate the staff to answer to different surveys.