Improving the quality of public health services
Bikturganova, Assel (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023052212553
https://urn.fi/URN:NBN:fi:amk-2023052212553
Tiivistelmä
The present thesis study consisted of an analysis of the quality of public health services in the Republic of Kazakhstan and Finland, with an emphasis on the citizens’ digital transformation and satisfaction. The thesis includes an overview of the international best practices, a comparative analysis of existing service delivery systems, and provides recommendations to improve the quality of services provided.
In order to achieve efficiency in this area, a priority task was set to improve the quality, accessibility, and improvement of the processes of providing public services by reorganizing the related business processes. However, despite significant achievements, a number of problematic issues remain unresolved, such as improving the quality of public health services, increasing recipient patients’ awareness of their provision, as well as a fundamental revision and redesign of business processes to improve the efficiency of public services.
The study was conducted using qualitative and quantitative research methods. It included primary data obtained as a result of expert surveys conducted in Finland and Kazakhstan.
A definition for competitive medical care was proposed. The main result of the study was the development of a methodology for improving the health care system and the development of primary health care in the Republic of Kazakhstan. This methodology includes an analysis of the existing system, the identification of problem areas, and the development of recommendations for their elimination. The results of the study can be used in the preparation of national projects and innovative development programs.
In order to achieve efficiency in this area, a priority task was set to improve the quality, accessibility, and improvement of the processes of providing public services by reorganizing the related business processes. However, despite significant achievements, a number of problematic issues remain unresolved, such as improving the quality of public health services, increasing recipient patients’ awareness of their provision, as well as a fundamental revision and redesign of business processes to improve the efficiency of public services.
The study was conducted using qualitative and quantitative research methods. It included primary data obtained as a result of expert surveys conducted in Finland and Kazakhstan.
A definition for competitive medical care was proposed. The main result of the study was the development of a methodology for improving the health care system and the development of primary health care in the Republic of Kazakhstan. This methodology includes an analysis of the existing system, the identification of problem areas, and the development of recommendations for their elimination. The results of the study can be used in the preparation of national projects and innovative development programs.