Working as a Telecom Specialist in a logistics company (DHL)
Salminen, Anton (2024)
Salminen, Anton
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024050810214
https://urn.fi/URN:NBN:fi:amk-2024050810214
Tiivistelmä
In this diary-form thesis, the author followed his work duties for 8 weeks. The aim of this thesis was to gain insight into telecom specialist work, to improve as a telecom specialist, advance in several projects, and improve skills in project management. The client of this diary-based thesis is a globally known logistics company, DHL Freight.
Each week a plan was drawn up for the week, and during the week, the author made daily reports. At the end of the week, the author analyzed the past week's reports and made a short summary. Additionally, from each week, observations were gathered that needed further analysis. These observations contained themes such as the importance of effective communication, experiential learning, incident handling, the importance of documentation, task management, troubleshooting methods, and more.
The thesis gave insight and a unique view of the telecom specialist’s daily work for the client company. Some improvement targets were also found with documentation practices and communication issues. Additionally, good progress was made on several projects, most importantly on the threat modeling on third party software.
Each week a plan was drawn up for the week, and during the week, the author made daily reports. At the end of the week, the author analyzed the past week's reports and made a short summary. Additionally, from each week, observations were gathered that needed further analysis. These observations contained themes such as the importance of effective communication, experiential learning, incident handling, the importance of documentation, task management, troubleshooting methods, and more.
The thesis gave insight and a unique view of the telecom specialist’s daily work for the client company. Some improvement targets were also found with documentation practices and communication issues. Additionally, good progress was made on several projects, most importantly on the threat modeling on third party software.