Developing camp practices in Oivanki Outdoor Education Centre: analysis of feedback gathered from camp participants and instructors through Zeffi online survey
Aulio, Inkeri (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023112731921
https://urn.fi/URN:NBN:fi:amk-2023112731921
Tiivistelmä
This thesis focused on investigating the development needs and strong points of the camp operations of Oivanki Outdoor Education Centre, one of the nine youth centres in Finland. Oivanki, established in 1982 and subsidized by the Ministry of Education and Culture, aims to promote the wellbeing of children and young people through nature and adventure-focused activities.
The inspiration for this thesis originated in a meeting with the manager of youth work at Oivanki, where the need for efficiently analyzing the collected feedback from camp participants and instructors became evident. The thesis concentrated on feedback gathered between January and September 2023 via Zeffi online survey from various camps, including confirmation camps, association camps, sport camps, and other types of youth camps. The Zeffi online survey is a central tool for feedback collection, used in all of the Finnish youth centers. The survey that was used covered various aspects, including premises, service, overall satisfaction, and specific questions tailored for camp visitors and instructors.
The objectives of this thesis included analyzing the feedback to identify development needs and strengths in Oivanki's camp operations. This analysis can support the ongoing development of the commissioner and aligns with the 2023 strategy of the Finnish Youth Centre Network.
Feedback received highlights strong points of Oivankis camp practices, such as feeling safe, positive camp experiences, versatile activities and good customer service. Improvement needs center around sustainable development, communication among Oivanki staff and details in accommodation premises. In conclusion, the findings contribute to Oivanki's ongoing development efforts, offering insights for developing camp practices and enhancing the overall experience for their visitors. The results can also have broader benefit for the Finnish Youth Centre Network, where knowledge sharing and continuous improvement across the nine youth centers is facilitated.
The inspiration for this thesis originated in a meeting with the manager of youth work at Oivanki, where the need for efficiently analyzing the collected feedback from camp participants and instructors became evident. The thesis concentrated on feedback gathered between January and September 2023 via Zeffi online survey from various camps, including confirmation camps, association camps, sport camps, and other types of youth camps. The Zeffi online survey is a central tool for feedback collection, used in all of the Finnish youth centers. The survey that was used covered various aspects, including premises, service, overall satisfaction, and specific questions tailored for camp visitors and instructors.
The objectives of this thesis included analyzing the feedback to identify development needs and strengths in Oivanki's camp operations. This analysis can support the ongoing development of the commissioner and aligns with the 2023 strategy of the Finnish Youth Centre Network.
Feedback received highlights strong points of Oivankis camp practices, such as feeling safe, positive camp experiences, versatile activities and good customer service. Improvement needs center around sustainable development, communication among Oivanki staff and details in accommodation premises. In conclusion, the findings contribute to Oivanki's ongoing development efforts, offering insights for developing camp practices and enhancing the overall experience for their visitors. The results can also have broader benefit for the Finnish Youth Centre Network, where knowledge sharing and continuous improvement across the nine youth centers is facilitated.