Guide Handbook : Creating a Guide Handbook for guides at Polar Lights Tours
Jokinen, Inka (2025)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025050910285
https://urn.fi/URN:NBN:fi:amk-2025050910285
Tiivistelmä
Effective employee onboarding is a critical component of any successful organization. For new hires to quickly understand their roles and responsibilities, it is essential to implement a well-structured onboarding system. When employees are unclear about their tasks or expecta-tions, it not only wastes the managements time but can also result in employee demotivation and long-term financial setbacks for the company.
The objective of this thesis is to develop a comprehensive Guide handbook for Polar Lights Tours. To assess the need for such a handbook, I conducted a survey among employees and analyzed the results. Furthermore, this thesis explores the significance of effective work in-troductions and proposes the handbook as a tool to improve the onboarding process.
Additionally, this thesis addresses key topics in the context of adventure tourism, specifically sustainability and safety, to ensure both environmental responsibility and the well-being of employees and clients.
The objective of this thesis is to develop a comprehensive Guide handbook for Polar Lights Tours. To assess the need for such a handbook, I conducted a survey among employees and analyzed the results. Furthermore, this thesis explores the significance of effective work in-troductions and proposes the handbook as a tool to improve the onboarding process.
Additionally, this thesis addresses key topics in the context of adventure tourism, specifically sustainability and safety, to ensure both environmental responsibility and the well-being of employees and clients.