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Assessing Social Care Work: The Service Satisfaction of People with Intellectual Disabilities in a Helsinki Service Unit
Miettinen, Miro (2019)
Miettinen, Miro
2019
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019112422132
https://urn.fi/URN:NBN:fi:amk-2019112422132
Tiivistelmä
Miro Miettinen
Assessing Social Care Work: The Service Satisfaction of People with Intellectual Disabilities in a Helsinki Service Unit
54 p. Two Appendices
Autumn, 2019
Diaconia University of Applied Sciences
Degree Programme in Social Services
Bachelor of Social Services (UAS)
This thesis was made in order to find out about the service satisfaction of people with intellectual disabilities in the City of Helsinki’s disability services social care work (northern service unit). The goals of this study included what the service user experience has been amongst the people with intellectual disabilities, and how the service users would want to develop the service itself. The reasons behind this paper were a lack of similar studies and the motivation to hear the opinions of the service users regarding the service.
Social care work for people with intellectual disabilities in the northern service unit is essentially assisting independently living adults with intellectual disabilities in their daily lives. In practice, for example instructing and assisting people with daily tasks, such as domestic work, nutrition, healthcare and service visits.
In this study satisfaction meant satisfaction with the content, availability and quality of the service, as well as its effects on the welfare of the service users. The developmental part focused on the sufficiency and possible future hopes regarding the service. There was also one direct question about the use of technology (assistance over a remote video connection).
The data was collected through interviews using questionnaires that were developed in collaboration with social work professionals. Interviews were conducted with one respondent at a time, and in an engaging and relaxed manner favouring dialogue. The same order of questions as they are found in the questionnaire was not always followed. The material was collected during spring and summer 2019. Participation was voluntary.
Results of the study revealed considerably high satisfaction with the service, suggesting that the service has been a very valuable help and form of support for the individuals who participated in this study. Clearly negative or critical comments concerning the service were not made or observed during the interviews.
Keywords: Intellectual Disabilities, Social Care Work, Disability Services, Service Satisfaction.
Assessing Social Care Work: The Service Satisfaction of People with Intellectual Disabilities in a Helsinki Service Unit
54 p. Two Appendices
Autumn, 2019
Diaconia University of Applied Sciences
Degree Programme in Social Services
Bachelor of Social Services (UAS)
This thesis was made in order to find out about the service satisfaction of people with intellectual disabilities in the City of Helsinki’s disability services social care work (northern service unit). The goals of this study included what the service user experience has been amongst the people with intellectual disabilities, and how the service users would want to develop the service itself. The reasons behind this paper were a lack of similar studies and the motivation to hear the opinions of the service users regarding the service.
Social care work for people with intellectual disabilities in the northern service unit is essentially assisting independently living adults with intellectual disabilities in their daily lives. In practice, for example instructing and assisting people with daily tasks, such as domestic work, nutrition, healthcare and service visits.
In this study satisfaction meant satisfaction with the content, availability and quality of the service, as well as its effects on the welfare of the service users. The developmental part focused on the sufficiency and possible future hopes regarding the service. There was also one direct question about the use of technology (assistance over a remote video connection).
The data was collected through interviews using questionnaires that were developed in collaboration with social work professionals. Interviews were conducted with one respondent at a time, and in an engaging and relaxed manner favouring dialogue. The same order of questions as they are found in the questionnaire was not always followed. The material was collected during spring and summer 2019. Participation was voluntary.
Results of the study revealed considerably high satisfaction with the service, suggesting that the service has been a very valuable help and form of support for the individuals who participated in this study. Clearly negative or critical comments concerning the service were not made or observed during the interviews.
Keywords: Intellectual Disabilities, Social Care Work, Disability Services, Service Satisfaction.