Haku
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Framing environmental issues, heroes and villains in a journalistic narrative : The Greenpeace project Arctis reportage in Helsingin Sanomat
(Arcada - Nylands svenska yrkeshögskola, 2014)
In September 2013 Greenpeace demonstrated against the Russian oil corporation Gazprom and arctic oil drilling, which led to massive media coverage in Finland as one of the arrested activists was Sini Saarela, member of ...
Case study: using service design methods to remove hindrances for digital self-service : Challenges inherent in fitting the service design method with pre-existing company conventions and structure
(Arcada - Nylands svenska yrkeshögskola, 2014)
The Fast development project was done as a 4 months work assignment for Fujitsu. The Fast service channel is a web service, through which Fujitsu customers can get help when facing any IT problems. The main aim of the ...
How to make happier customers with quality e-service? : Case study “Improving Kela’s advice and discussion forum for families online”
(Arcada - Nylands svenska yrkeshögskola, 2014)
In this Master Thesis the aim was to find the elements that create quality customer service online and improve Kela’s (The Social Security Institution of Finland) discussion and advice forum, Kela-Kerttu, with the research ...
Discourses of Value : The role of power and fields
(Arcada - Nylands svenska yrkeshögskola, 2014)
The aim of this study is to explore the effects of power relations in value discourse in the field of business. More specifically, the author seeks to understand how fields influence the meanings of polysemic words, how ...