Venäjänkielisten maahanmuuttajataustaisten perheiden kokemuksia lastensuojelun avohuollon perhetyöstä : vanhempien näkökulma

Abstract

ABSTRACT

Tsempoi, Tatjana. Russian-speaking immigrant experiences with child welfare office's non-institutional family work: Parents’ perspective. 55 p., 3 appendices. Language: Finnish. Helsinki, spring 2015. Diaconia University of Applied Sciences. Degree programme in Social Services. Degree: Bachelor of Social Services.

The objective of this thesis is to explore Russian-speaking parents’ experiences of non-institutional family work with an emphasis on customer orientation and involvement. It explores how non-institutional family work in child welfare applies to Russian-speaking families with children and how their needs are met. The purpose of this thesis is to give a voice to Russian-speaking families with children and produce new information based on customer experiences. The question of how to develop non-institutional child welfare family work to better match the needs of Russian-speaking families with children is also present in the background.

The thesis is based on qualitative research carried out as a theme interview. Four parents with a total of 7 children under the age of 18 took part in the interview. Parent experiences of non-institutional child welfare family work were surveyed and compared with existing research data based on the interview material. The work’s theoretical framework is customer orientation and involvement in the process of non-institutional child welfare family work.

The interview material shows that non-institutional child welfare family work does not adequately reach Russian-speaking customer families and produces limited success in customer orientation and involvement. Both interaction and communication have room for improvement. The Russian-speaking immigrant families’ fear of authorities and authority prejudices are obstacles in successful family work.

The parents see that non-institutional child welfare family work would reach Russian-speaking families if Russian-speaking professionals with knowledge of Russian family