Quality Management:Process assessment challenges : Case Company:Space SystemsFinland Ltd.
Sajid, Sonita (2015)
Laurea-ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015120920066
https://urn.fi/URN:NBN:fi:amk-2015120920066
Tiivistelmä
Thesis discuss quality management, quality related standards and process assessment roles in the quality management system. Development of products and services are also presented where the quality related standards are implemented and the company level development processes are used which capability levels have been assessed.
The objective is to describe process assessment and its impact on working in space software industry and to analyze the ways to develop and improve processes. Case company for thesis is Finnish software designing company Space Systems Finland Ltd.
The method chosen is qualitative. The data is collected by interviewing company’s managing director, sales director, finance and administrative director, project manager and quality manager. The theoretical part is based on literatures of quality management, quality assessment and improvement. The conclusions are made by analyzing the theoretical part, interviews, findings and empirical part of the study.
The objective is to describe process assessment and its impact on working in space software industry and to analyze the ways to develop and improve processes. Case company for thesis is Finnish software designing company Space Systems Finland Ltd.
The method chosen is qualitative. The data is collected by interviewing company’s managing director, sales director, finance and administrative director, project manager and quality manager. The theoretical part is based on literatures of quality management, quality assessment and improvement. The conclusions are made by analyzing the theoretical part, interviews, findings and empirical part of the study.