SERVICE DESIGN PROCESS FOR JOENSUU CITY CYCLING ROUTE
Kyriakou, Eleni (2016)
Karelia-ammattikorkeakoulu (Pohjois-Karjalan ammattikorkeakoulu)
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016060612143
https://urn.fi/URN:NBN:fi:amk-2016060612143
Tiivistelmä
This thesis aims to offer information that can be the basis of new designs to improve the current state of a selected route in the city of Joensuu, as well as to engage citizens and make them aware of the specific route. There is both little usage and knowledge about the route at the moment. By improving this route the designer aims at adding value to Joensuu and its inhabitants’ lives. The present paper is a real life project thesis which was conducted within the field of Service Design. In addition, it was also surrounded with elements such as co creation, design thinking and user friendliness whilst taking a problem solving and holistic approach.
Excellent city design should offer satisfying services as well as experiences, and even bring a balance between the citizen, nature, and health, which is the ideal outcome of this thesis, and the suggested solutions will bring. All of the above can be a contributing factor to harmony in a society. However, this thesis goes beyond service design and route infrastructure. Ultimately, this is about creating monuments with citizens. After all, a city is a reflection of its people.
Excellent city design should offer satisfying services as well as experiences, and even bring a balance between the citizen, nature, and health, which is the ideal outcome of this thesis, and the suggested solutions will bring. All of the above can be a contributing factor to harmony in a society. However, this thesis goes beyond service design and route infrastructure. Ultimately, this is about creating monuments with citizens. After all, a city is a reflection of its people.