Relieve the problem in the doctor-patient relationship through Service Design: a Hospital Case
You, Qinwen (2016)
Laurea-ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
http://urn.fi/URN:NBN:fi:amk-2016092214484
http://urn.fi/URN:NBN:fi:amk-2016092214484
Tiivistelmä
The thesis covers the methodology and theoretical background; all of the researchers were gathered from several trustworthy online, book sources and site investigation.
The doctor–patient relationship is central to the practice of healthcare and is essential for the delivery of high-quality health care in the diagnosis and treatment of disease. On this basis, patient’s Satisfaction plays a critical factor in the doctor–patient relationship. The objective of this thesis is to relieve the doctor-patient relationship through designing the patient-centered services for a third-grade class-A hospital in Honghu Hubei China. In other words, to create a better medical environment adapts patient’s requirements. Honghu Chinese Medical Hospital is the partner of this thesis. To achieve the goal, the author will investigate this hospital’s healthcare environment, analyze their existing services and find their potential Shortcoming. Conclusively, using the newest existing knowledge, service innovation and several design methods creates the new services that can meet the needs of patients. All the relevant framework of reference and methods used in the analysis and innovation are explained below.
The doctor–patient relationship is central to the practice of healthcare and is essential for the delivery of high-quality health care in the diagnosis and treatment of disease. On this basis, patient’s Satisfaction plays a critical factor in the doctor–patient relationship. The objective of this thesis is to relieve the doctor-patient relationship through designing the patient-centered services for a third-grade class-A hospital in Honghu Hubei China. In other words, to create a better medical environment adapts patient’s requirements. Honghu Chinese Medical Hospital is the partner of this thesis. To achieve the goal, the author will investigate this hospital’s healthcare environment, analyze their existing services and find their potential Shortcoming. Conclusively, using the newest existing knowledge, service innovation and several design methods creates the new services that can meet the needs of patients. All the relevant framework of reference and methods used in the analysis and innovation are explained below.