Intercultural communication in an organization HJEX

Abstract

This thesis explores different ways of communication inside an organization and examines how cultural difference can affect various situations. The Thesis project was commissioned by the Finnish company “HJEX”. The thesis investigates intercultural communication within an organization, focusing on identifying complications, outcomes and advantages of communication between people with different cultural backgrounds inside an organization. Various methods were applied during the implementation of the thesis project. The findings and data were collected by communicating with the employees and employers of HJEX. Primary research was conducted through storytelling, survey and interviews. As people from around the globe migrate to different country for their betterment it is important for them to learn the language and culture of the respective country. Cultural isolation has become an alarming issue during the present time and this thesis focuses on different perspectives of intercultural communication, including how the foreign workers´communication styles and culture affects Finnish communication culture in the workplace. The findings were compared to the theoretical context to identify the conflicts and gaps found during our research. The result led us to conclude that there is miscommunication because of cultural differences. It has often affected the productivity of company and end results. Further findings like being open minded, accepting and respecting cultures along with learning the language helps better integration in the Finnish working society.