Automating an IT environment with a service delivery platform

Abstract

As business keeps growing, and the amount of technology needed to run a business grows, the need to maintain and update those devices becomes a project in itself. In this documentation different ways of maintaining, updating and repairing these devices will be explored. The pro-ject will focus on maintenance from a centralized point of view, instead of per device and for this reason it will be built around a platform named N-Central.

The following documentation includes general information about the different aspects of N-Central, as well as a separated network where the platform will be configured to update, re-pair and configure devices. The results gathered in the project are based on information found in the official information repository of the platform and a trial and error style of test-ing features. The documentation is set up in 5 parts, with an introduction, information about how the platform works, the project itself, an example case and a conclusion.

While the project was still underway a few live cases related to the project emerged. Alt-hough these cases were not directly related to the project network itself, a live case example is included to give context on how such a problem can be handled with the available technol-ogy.