Fare Types and Their Effects on Aircraft Ground Handling
Vuori, Salla; Marostica, Gabriel (2017)
Laurea-ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017060512465
https://urn.fi/URN:NBN:fi:amk-2017060512465
Tiivistelmä
This Bachelor’s thesis discusses different fare types in aviation and how they affect aircraft ground handling and the work in practice. The aim was to provide information about fare types and to recognize the problems the fare types have on ground handling. There was no earlier research conducted on this subject in Theseus database.
The thesis includes a theoretical section that describes the different fare types and the customer service closely related to this topic is also given consideration to in the theoretical section. The theoretical section also discusses the basics of aircraft ground handling.
The study was based on quantitative methods. A questionnaire was given to the employees of Aviator Airport Services Finland Ltd to address the problems and to gain information from the people who confront these issues on a daily basis. In total 41 responses were received on paper. Due to the low number of responses, the thesis has qualitative research features.
The results were analyzed and themed. The results indicate that the respondents noticed communication and the amount of hand luggage to be the main issues. However, there was also some duality in the responses and a part of the respondents saw that there were no problems at the departure gate due to difference in fare types and a significant part who thought it caused problems considerably. This thesis could help airlines and related companies and stakeholders to foresee the problems and create new innovations to ease the issue.
The thesis includes a theoretical section that describes the different fare types and the customer service closely related to this topic is also given consideration to in the theoretical section. The theoretical section also discusses the basics of aircraft ground handling.
The study was based on quantitative methods. A questionnaire was given to the employees of Aviator Airport Services Finland Ltd to address the problems and to gain information from the people who confront these issues on a daily basis. In total 41 responses were received on paper. Due to the low number of responses, the thesis has qualitative research features.
The results were analyzed and themed. The results indicate that the respondents noticed communication and the amount of hand luggage to be the main issues. However, there was also some duality in the responses and a part of the respondents saw that there were no problems at the departure gate due to difference in fare types and a significant part who thought it caused problems considerably. This thesis could help airlines and related companies and stakeholders to foresee the problems and create new innovations to ease the issue.