Workplace guidelines to ensure the quality of work and orientation in a complex factory site
Lönnberg, Matias (2018)
Laurea-ammattikorkeakoulu
2018
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201802011892
https://urn.fi/URN:NBN:fi:amk-201802011892
Tiivistelmä
The aim of this thesis is to create a guide book for the Sinebrychoff factory site for the secu-rity guards of Securitas. The work was ordered by both parties and was made in collaboration with the facility manager of Sinebrychoff, the facility foreman of Securitas and the other se-curity guards working at the site.
The development project for the thesis is to rearrange the guidelines that are made for the site and to gather them in a concise form of a guide book. Information for the guide book was gathered from the old guidelines and the employees of the factory site, as well as from my own working experience of seven years.
The framework is the theory of orientation and knowledge management. The research meth-ods used for this thesis are interviewing and case study. The Occupational Safety and Health Act gives a legislative frame for the thesis.
The outcome of the thesis is that the security guards in general will be orientated properly and they get the information in dire situations quickly. The orientation process itself cannot be based on the guide book alone, but must be in co-operation with the elder working secu-rity guard that is conducting the orientation itself. After gathering the proper knowledge base for the site and the processes within it, the quality of work can be guaranteed with the product that was made in this thesis project.
Further recommendations for the security guards and Securitas are that they would progres-sively use and develop the guide book. Also, they need to refresh the information within it as the processes evolve at the site. The employees of the site should make short videos or pod-casts for the most difficult situations because sentences can be hard to read when in haste. Thus, it might be easier to comprehend the task when the instructions can be heard or seen.
The result of the thesis was as predicted before the beginning: the guidebook is in use and the employees are satisfied in the simplicity of it.
The development project for the thesis is to rearrange the guidelines that are made for the site and to gather them in a concise form of a guide book. Information for the guide book was gathered from the old guidelines and the employees of the factory site, as well as from my own working experience of seven years.
The framework is the theory of orientation and knowledge management. The research meth-ods used for this thesis are interviewing and case study. The Occupational Safety and Health Act gives a legislative frame for the thesis.
The outcome of the thesis is that the security guards in general will be orientated properly and they get the information in dire situations quickly. The orientation process itself cannot be based on the guide book alone, but must be in co-operation with the elder working secu-rity guard that is conducting the orientation itself. After gathering the proper knowledge base for the site and the processes within it, the quality of work can be guaranteed with the product that was made in this thesis project.
Further recommendations for the security guards and Securitas are that they would progres-sively use and develop the guide book. Also, they need to refresh the information within it as the processes evolve at the site. The employees of the site should make short videos or pod-casts for the most difficult situations because sentences can be hard to read when in haste. Thus, it might be easier to comprehend the task when the instructions can be heard or seen.
The result of the thesis was as predicted before the beginning: the guidebook is in use and the employees are satisfied in the simplicity of it.