Development of payment value chain for Company X
Aalto, Linda (2018)
Laurea-ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018122122736
https://urn.fi/URN:NBN:fi:amk-2018122122736
Tiivistelmä
Purpose of the thesis is to investigate into the complexity and efficiency of payment value chain and analyse from the start to the end result where health care professional receives their payment for services rendered, and research alternative suggestion for payment value chain. Objectives of the thesis are: (1) describe entire payment value chain; (2) to identify the stakeholders of payment value chain; (3) investigate complexity of key processes and to recognise crucial development areas of the value chain through interviews, and (4) design alternative key process practice in order to increase the efficiency of payment value chain.
Knowledge base combines literature on process management, process development and process redesign. Process management literature offers managerial models to investigate and define company KPI’s and important characteristics of successful process and value chain implementation. Process redesign literature takes a look into the future and defines key operations in order for usable and efficient user interface creation.
Research of thesis was carried out using semi-structured face-to-face interviews. Nine interviewees were interviewed, whom each represented a part of payment value chain. Interviews were analysed using thematic analysis method.
Interview results indicated bottlenecks on payment value chain which affect negatively payment value chain efficiency and turnaround time. Interviews also brought up user needs which were used to carry out an alternative payment value chain efficiency enhancement suggestion.
Alternative payment value chain efficiency enhancement suggestion was based on interview results and theoretical background. Alternative suggestion has the largest emphasis on the starting point actions which mostly take place on a managerial level. Due to heavy user need for unified electronical user interface and electronical data, it is advised to examine new user interface possibilities in order for payment value chain to gain its’ full potential.
Knowledge base combines literature on process management, process development and process redesign. Process management literature offers managerial models to investigate and define company KPI’s and important characteristics of successful process and value chain implementation. Process redesign literature takes a look into the future and defines key operations in order for usable and efficient user interface creation.
Research of thesis was carried out using semi-structured face-to-face interviews. Nine interviewees were interviewed, whom each represented a part of payment value chain. Interviews were analysed using thematic analysis method.
Interview results indicated bottlenecks on payment value chain which affect negatively payment value chain efficiency and turnaround time. Interviews also brought up user needs which were used to carry out an alternative payment value chain efficiency enhancement suggestion.
Alternative payment value chain efficiency enhancement suggestion was based on interview results and theoretical background. Alternative suggestion has the largest emphasis on the starting point actions which mostly take place on a managerial level. Due to heavy user need for unified electronical user interface and electronical data, it is advised to examine new user interface possibilities in order for payment value chain to gain its’ full potential.