Improving order-to-delivery process efficiency in customised production: Case Company X
Holmberg, Terhi (2019)
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This study discusses the tools for process improvement and the importance of efficient processes in businesses. This study was conducted in cooperation with Company X. The purpose of this study was to evaluate and analyse the case company’s order-to-delivery process for a specific production line. There was a need to find places for improvement in the process in the case company. The theoretical part of this study examines the features of process work and tools to analyse and develop a process. Sources include literature related to the topic. There are many tools available for process improvement and this study introduces some of them. The research method chosen for the empirical research was a qualitative case study. The case study was executed by semi structured interviews and the data was gathered from the people taking part in the process. The participants were selected from different levels of the process. The interview results were compared to case company’s process chart. This way a thorough view of the process in total was formed. The results show that team work is an important factor in efficient processes. The case study process can be improved further by implementing suitable tools by a team within the process. A development plan is introduced. The case company is able use this development plan in their business. The case study research results are applicable to this case study only as such.