Applying effective risk management into project management - case governmental ICT service organization

Abstract

The developmental objective of this thesis was to create a project risk management framework and process for a Finnish governmental ICT service organization. Knowledge base was based around risk management, project management, internal documentation and policy of the case organization, and expansive learning theory. This study used qualitative and developmental methods such as literature review, document analysis, and co-creational workshops. The outcome of this thesis was the creation and visualization of project risk management framework and process. The process implementation has been and explained and a plan presented for finalizing the design and implementing the new process. Next steps schedule is presented at the results of this the-sis. The case organization has a well described and functioning project management system where implementing the risk management process is cost efficient. Developing the reporting of risks accordingly with risk criteria and used tools and techniques will be the last piece in designing the process which can then be implemented, evaluated and improved.