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A service design approach for Tom Yum Thai Asian Restaurant in Vaasa Finland
(2021)
The purpose of this master’s thesis was to conduct a service design approach to Tom Yum Thai restaurant in Vaasa. Restaurateurs are always trying different experiments to meet customer satisfaction and are still looking ...
Service Design for Enhancing Customer Experience and Sustainable Food Service: The case of Jyväskylän Palvelualan Opisto
(2021)
The purpose of the project was to explore ways of improving Jyväskylän Palvelualan Opisto (Jyväskylä College of Services) could enhance students’ experience through the application of different service design tools. The ...
Designing A Cross Platform Mobile Wallet Service for Bangladesh- A Service Design Approach in A Developing Country
(2022)
The purpose of this Master’s thesis is to design a mobile wallet service for Bangladesh. Bangladesh is a developing country with more than 168 million people, and available mobile wallet services have higher cost of usage. ...
Digitalization in In-Flight Service of Airlines X. New Digital Designs to Enhance Customer Experience
(2024)
The fast-paced development of digital technology is making a strong impact on customer experience, and it is important for businesses to respond to the change. On this front, the aviation industry is well-positioned to ...