Haku
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Co-developing the product customization services for Aida Impact
(2020)
The current environment is immersed in a rapid and continuous change, where companies have to develop or innovate services in order to satisfy the user needs. To reach this requirement, it is important to make the services ...
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
(2020)
The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ...