Improving End User Guidance for Mobile Device Management in an Industrial Corporation
Chydenius, Riki (2019)
Chydenius, Riki
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019061216669
https://urn.fi/URN:NBN:fi:amk-2019061216669
Tiivistelmä
The purpose of this thesis was to improve mobile device management for the Finnish units of a multinational industrial corporation. The practical goal was to find out how to create and update an end-user guide for mobile device enrollment to the Mobile Device Management solution.
In the study, I utilized Hodgson’s (2019) user experience-based tips for creating good IT manuals and Korpela’s (2019) instructions for creating professional communication content. This knowledge base was further utilized when creating the actual MobileIron end-user guide.
This case study project is composed of an initial research of what the company’s end users’ expectations for an ideal MobileIron user guide are. The methodological approach is qualitative, thematic interviews with six end users in the company.
The main outcome of the interviews confirms what Hodgson (2019) and Korpela (2019) state in their experience-based instructions. An IT user-guide needs to be clear, simple and as short as possible but also detailed enough, visual, easily accessible and updated regularly. The end-users also hope to have separate guides for each mobile device model and preferably both in Finnish and English.
The results were in line with the expectations. The research gave practical guidance which can be later used to update and outdated end user guide with a the most suitable way.
In the study, I utilized Hodgson’s (2019) user experience-based tips for creating good IT manuals and Korpela’s (2019) instructions for creating professional communication content. This knowledge base was further utilized when creating the actual MobileIron end-user guide.
This case study project is composed of an initial research of what the company’s end users’ expectations for an ideal MobileIron user guide are. The methodological approach is qualitative, thematic interviews with six end users in the company.
The main outcome of the interviews confirms what Hodgson (2019) and Korpela (2019) state in their experience-based instructions. An IT user-guide needs to be clear, simple and as short as possible but also detailed enough, visual, easily accessible and updated regularly. The end-users also hope to have separate guides for each mobile device model and preferably both in Finnish and English.
The results were in line with the expectations. The research gave practical guidance which can be later used to update and outdated end user guide with a the most suitable way.