Improving a Supplier Portal
Aarnio, Ida (2019)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019070417627
https://urn.fi/URN:NBN:fi:amk-2019070417627
Tiivistelmä
The purpose of this thesis is to improve a supplier portal for the company’s global IT supplier management department of F. Hoffmann-La Roche, one of the leading global healthcare companies. A well-functioning supplier portal is a central requirement for Roche’s IT department to meet the managerial expectations to conveniently access supplier information. However, the user needs of the supplier managers have been insufficiently mapped internally, which is the key challenge to be addressed in this thesis.
Therefore, there has been a need for investigations, analysis and a proposal for improved requirements of a supplier portal. The improved portal aims to meet the expectations to access supplier information in a transparent way within one central location between internal stakeholders across Roche´s IT- and business departments. The actual implementation of the tool itself was conducted by the IT department which was out of the scope of this thesis, albeit interlinked.
The pre-defined high-level value proposition used in this study as a base line for knowledge creation consists of three key elements i.e., 1) Navigator that guides internal stakeholders to find their preferred business partners, 2) Network facilitating the local suppliers to get global visibility and 3) Feedback that facilitates the current actors to choose of the paths on previous experience with certain suppliers. The actual detailed knowledge of the defined value proposition originates from the global sites and supplier managers.
To discover the relevant data comprehensively in-depth qualitative interviews were used as a research method. Google Hangout interview was chosen as the main technique to gather information from the global sites across Roche. Several user requirements were identified. The feedback survey paves the way forward indicating some further development needs.
Therefore, there has been a need for investigations, analysis and a proposal for improved requirements of a supplier portal. The improved portal aims to meet the expectations to access supplier information in a transparent way within one central location between internal stakeholders across Roche´s IT- and business departments. The actual implementation of the tool itself was conducted by the IT department which was out of the scope of this thesis, albeit interlinked.
The pre-defined high-level value proposition used in this study as a base line for knowledge creation consists of three key elements i.e., 1) Navigator that guides internal stakeholders to find their preferred business partners, 2) Network facilitating the local suppliers to get global visibility and 3) Feedback that facilitates the current actors to choose of the paths on previous experience with certain suppliers. The actual detailed knowledge of the defined value proposition originates from the global sites and supplier managers.
To discover the relevant data comprehensively in-depth qualitative interviews were used as a research method. Google Hangout interview was chosen as the main technique to gather information from the global sites across Roche. Several user requirements were identified. The feedback survey paves the way forward indicating some further development needs.