SOFTWARE IN TOURISM INDUSTRY : A Study On Emerging New Niches Of Software In Hotel Industry
Regmi, Krishna Kumar; Thapa, Bikesh (2010)
Laurea-ammattikorkeakoulu
2010
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010121818671
https://urn.fi/URN:NBN:fi:amk-2010121818671
Tiivistelmä
This study was structured as a part of Bachelor Degree thesis in Tourism Degree Programme in Laurea University of Applied Sciences. The study examines the role of software as a major component of ICTs (Information and Communication Technologies) in hotel industry in Finland. The study was conducted in three major hotel chains in Finland in order to identify the scope and possibility of developing new software module within the periphery of contemporary Property Management Systems (PMS). Market situation of PMSs was assessed through the analysis of the information gathered from three major hotel chains of Finland within Greater Helsinki Area.
The study explored the importance of technology and its use for business operation in one of the branches of hospitality industry i.e. accommodation services. Accommodation service sector is in the stage of evolution with the use of ICTs. Communication technologies have played a vital role in the development, operation, marketing and distribution of accommodation services. The implementation of technology for service management and production has made the industry competitive which has resulted in the growth of new business ideas and implication within the industry.
This thesis deals with the importance of ICTs in travel and tourism industry and provides a glance on the role of software as a crucial component of ICTs operating in entire service function of the industry. Further, it concentrates on finding emerging new niches of software by assessing the level of satisfaction of employees using PMS, problems occurred during system handling, new ideas and needs felt. The use of a mixed method was made during data collection of the research in order to get factual data. The correlation between different prospective of data was established and analysed to identify emerging niches of software in the industry.
The study explored the importance of technology and its use for business operation in one of the branches of hospitality industry i.e. accommodation services. Accommodation service sector is in the stage of evolution with the use of ICTs. Communication technologies have played a vital role in the development, operation, marketing and distribution of accommodation services. The implementation of technology for service management and production has made the industry competitive which has resulted in the growth of new business ideas and implication within the industry.
This thesis deals with the importance of ICTs in travel and tourism industry and provides a glance on the role of software as a crucial component of ICTs operating in entire service function of the industry. Further, it concentrates on finding emerging new niches of software by assessing the level of satisfaction of employees using PMS, problems occurred during system handling, new ideas and needs felt. The use of a mixed method was made during data collection of the research in order to get factual data. The correlation between different prospective of data was established and analysed to identify emerging niches of software in the industry.