Recommendation for improving the internal communication in a case restaurant
Novikava, Darya (2019)
Novikava, Darya
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019102520241
https://urn.fi/URN:NBN:fi:amk-2019102520241
Tiivistelmä
Internal communication is one of the most significant spheres in every organization. More and more managers have started to realize it in recent years. The study of this subject originated the theory of the effective internal communication in an organization, created methods and tools for improving it. Although, the importance and benefits for a company of the proper internal communication are transmitted from everywhere, poor management of it is still a common problem.
The case restaurant is a well-known around Finland sea-food restaurant that has been maintaining the high quality of food and service through the years. Although the external communication with the customers is excellent, the workplace is suffering from the disintegrated internal communication. The purpose of this thesis is to find the ways for improving the internal communication in the case restaurant by focusing on studying the barriers to human communication and strategies for resolving them.
The information for the theoretical part of the thesis is collected from the author’s personal experience along with the books, online articles and internet sources about human communication in general and internal communication, its barriers and strategies. The semi-structured interviews are conducted with the staff of the case restaurant that gives the opportunity to collect and utilize their answers for analysing the internal communications.
The results of this research allow the author to get a deeper understanding of the internal communication conditions in the case restaurant and the gaps that have been influencing the effectiveness of it. Based on the obtained information, the author provides the set of recommendations for improving the internal communication in the case restaurant. This recommendations includes building of the encouraging organizational culture, usage of modern communication tools and futher development of leadershio skills. With the help of these recommendation and common efforts the management of the case restaurant can create the cooperative and healthy communication in the company.
The case restaurant is a well-known around Finland sea-food restaurant that has been maintaining the high quality of food and service through the years. Although the external communication with the customers is excellent, the workplace is suffering from the disintegrated internal communication. The purpose of this thesis is to find the ways for improving the internal communication in the case restaurant by focusing on studying the barriers to human communication and strategies for resolving them.
The information for the theoretical part of the thesis is collected from the author’s personal experience along with the books, online articles and internet sources about human communication in general and internal communication, its barriers and strategies. The semi-structured interviews are conducted with the staff of the case restaurant that gives the opportunity to collect and utilize their answers for analysing the internal communications.
The results of this research allow the author to get a deeper understanding of the internal communication conditions in the case restaurant and the gaps that have been influencing the effectiveness of it. Based on the obtained information, the author provides the set of recommendations for improving the internal communication in the case restaurant. This recommendations includes building of the encouraging organizational culture, usage of modern communication tools and futher development of leadershio skills. With the help of these recommendation and common efforts the management of the case restaurant can create the cooperative and healthy communication in the company.