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Implementation of RFID technology in library systems : case study: Turku City Library
Library management plays a key role in patron satisfaction. RFID technology can effectively improve the selfservice and the collection management, which correspondingly leads to improving the patrons’ satisfaction with using the library.
This thesis focuses on introducing RFID technology and the benefits gained from using the technology by looking into each work process in the case library. Though a new technology can offer new features and benefits, it's not always clear to see if these benefits are substantial enough so that investing money in it can be judged wise. Thus the needs of actually investing in this technology are also discussed.
A case study is conducted in a library to gain better understanding of how RFID based library management works and a SWOT analysis is used for gaining a better picture of the current situation in the library. Then the survey is conducted to find out whether RFID technology offers any actual value for the library patrons.
Lastly, the conclusions are drawn based on SWOT analysis and the survey result, and the thesis will end with expectations for further development of RFID technology in the case library.