STUDENT UNION OF SAIMAA UNIVERSITY OF APPLIED SCIENCES: INTERNATIONAL TUTORING PROCESS AND INTERNATIONAL TUTORING MANUAL

Abstract

The thesis is aimed at identifying and standardising the International Tutoring Process as well as developing the International Tutoring Manual for the student union of Saimaa University of Applied Sciences (SAIKO). The theory is generated by means of gathering secondary data and conducting Qualitative Action Research (Inductive Content Analysis). Interviews are held with stakeholders, recorded and later transcribed for analysis. The analysed theory are further transformed into concepts and conclusions used to identify the International Tutoring Process as well as develop the International Tutoring Manual. Throughout the thesis process, stakeholders are supportive of the ongoing progress leading up to the point of completion. As a result, the ideal tutoring process is identified. Moreover, through deep analyses of data, “expectations of tutors” is highly considered for the development and completion of the International Tutoring Manual.