Quality management implementation in Russian automotive industry. Case: PKC Group Russian unit "AEK".
Korchagina, Natalia (2011)
Laurea-ammattikorkeakoulu
2011
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2011052710057
https://urn.fi/URN:NBN:fi:amk-2011052710057
Tiivistelmä
This thesis discusses about TQM, automotive industry and quality standards.
The objective of the study is to define the problems existing within TQM system in Russian automotive industry and to analyze the ways to overcome these problems. A Finnish-Russian factory “AEK”, which produces wiring harnesses for trucks, is used as a case company.
The chosen research method is qualitative. The data is collected through interviews with quality managers of the case company. The theoretical section is based on the literature concerning the TQM and scientific articles about TQM in Russia. The conclusions are based on the analysis of theoretical and empirical sections of the research.
The findings of this research show that there are certain difficulties in implementing TQM system in Russian factories. Specific factors such as cultural and economical development affect on quality management system. But despite of this, the possibility of successful TQM implementation in Russian factories is relatively high.
The objective of the study is to define the problems existing within TQM system in Russian automotive industry and to analyze the ways to overcome these problems. A Finnish-Russian factory “AEK”, which produces wiring harnesses for trucks, is used as a case company.
The chosen research method is qualitative. The data is collected through interviews with quality managers of the case company. The theoretical section is based on the literature concerning the TQM and scientific articles about TQM in Russia. The conclusions are based on the analysis of theoretical and empirical sections of the research.
The findings of this research show that there are certain difficulties in implementing TQM system in Russian factories. Specific factors such as cultural and economical development affect on quality management system. But despite of this, the possibility of successful TQM implementation in Russian factories is relatively high.