Crisis Management Tool for Fortum Corporation
Jokela, Waltteri (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202003314192
https://urn.fi/URN:NBN:fi:amk-202003314192
Tiivistelmä
Crisis management is a crucial part of corporate security management. Preventing disasters from taking place has significant positive impact both on the company’s business functions, as well as the health and safety of the employees. Objective of this thesis was to develop plans and content for upcoming crisis management tool. The project was commissioned by Corporate Security unit of Fortum corporation.
The content of the tool was to be a set of nine action cards suited to fit nine different crisis scenarios. These instructions would give the reader a simplified, scenario specific version of the pre-existing Fortum crisis management protocol that could then be easily referred to in a case of emergency. Instructions were to be geared towards the supervisor tier employees. Secondary objective of the thesis project was to produce additional content and a layout suggestion for an upcoming mobile-friendly application that the crisis management tool was to later be implemented on.
The thesis project was so called functional thesis and there for was based around project management and development rather than research. Main ways of working utilized in the making of the final product were service design methods and collecting qualitative information from both written and oral sources. The most crucial source of relevant information were the meetings with the Fortum Corporate Security unit. As commissioners of the project, they naturally had the most extensive knowledge about the conditions surrounding the topic within the company, as well as the vision of what they wanted to achieve with the results of the thesis project.
The project was concluded successfully and within the given timeframe and the results were as expected. According to feedback from the company, the results were satisfactory, and the end product of the project will be included as a part of Fortum crisis management protocol.
The content of the tool was to be a set of nine action cards suited to fit nine different crisis scenarios. These instructions would give the reader a simplified, scenario specific version of the pre-existing Fortum crisis management protocol that could then be easily referred to in a case of emergency. Instructions were to be geared towards the supervisor tier employees. Secondary objective of the thesis project was to produce additional content and a layout suggestion for an upcoming mobile-friendly application that the crisis management tool was to later be implemented on.
The thesis project was so called functional thesis and there for was based around project management and development rather than research. Main ways of working utilized in the making of the final product were service design methods and collecting qualitative information from both written and oral sources. The most crucial source of relevant information were the meetings with the Fortum Corporate Security unit. As commissioners of the project, they naturally had the most extensive knowledge about the conditions surrounding the topic within the company, as well as the vision of what they wanted to achieve with the results of the thesis project.
The project was concluded successfully and within the given timeframe and the results were as expected. According to feedback from the company, the results were satisfactory, and the end product of the project will be included as a part of Fortum crisis management protocol.