CUSTOMER RELATIONSHIP MANAGEMENT IN THE SAIMAA GARDENS PROJECT
Zhirnova, Tatiana (2011)
Avaa tiedosto
Lataukset:
Saimaan ammattikorkeakoulu
2011
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2011091112965
https://urn.fi/URN:NBN:fi:amk-2011091112965
Tiivistelmä
The objective of the study was getting, collecting and analysing the information, which connects the construction to the customer. In the thesis the term "customer" is accepted as a person who makes a contract to build the object, the future owner. All the processes between the company and the customer are defined and described.
In the theory part of the study the main issue was the collection of materials: drawings, schemes and technical descriptions. Data for this study was collected from the previous documents, new drawings, the Internet, by interviews, visits to the building site and direct observation. In addition, the task was to supervise and describe the building process taking into account changes decided by customers or accepted because of another reasons. Information about such changes is based on communicating with customers.
As a result of this customer contact the apartment user guide and info-folder were structured. The apartment user guide contains buildings´ documentations, as well as guidelines for their operation and maintenance. This thesis was written on the request of Miriensis Oy for getting the user guide.
In the theory part of the study the main issue was the collection of materials: drawings, schemes and technical descriptions. Data for this study was collected from the previous documents, new drawings, the Internet, by interviews, visits to the building site and direct observation. In addition, the task was to supervise and describe the building process taking into account changes decided by customers or accepted because of another reasons. Information about such changes is based on communicating with customers.
As a result of this customer contact the apartment user guide and info-folder were structured. The apartment user guide contains buildings´ documentations, as well as guidelines for their operation and maintenance. This thesis was written on the request of Miriensis Oy for getting the user guide.