Improving Front Office Operation in a hostel in Finland. Case: Hostel X
Tran, Chau (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020052915025
https://urn.fi/URN:NBN:fi:amk-2020052915025
Tiivistelmä
The tourism sector holds a significant role in the economy of Finland. Travel and tourism sector contributed approximately 9% of total GDP in Finland. To adapt to the tourism boom in recent years, more hotels established as well as new forms of lodging such as Airbnb and Couchsurfing. Regardless of the size, an accommodation property should constantly enhance its service quality so that it can survive in a competitive market.
The main aim of this research is to answer the question, how to improve the front office operation in a hostel. This will be a reference material for future hospitality managers who want to build their own business in a small property like a hostel.
The primary data collection methods of the thesis collected through observation when the author doing his internship at the hostel X. These are combined with the interviews with the manager and the staff. The secondary sources of data were books, journals, and the internet.
Based on the findings, the author suggests a development plan to improve the operation of the front office department in the case company. These include changes in the shift time frame, the audit time, using luggage tag and camera surveillance, as well as supervision and training of the staff.
The main aim of this research is to answer the question, how to improve the front office operation in a hostel. This will be a reference material for future hospitality managers who want to build their own business in a small property like a hostel.
The primary data collection methods of the thesis collected through observation when the author doing his internship at the hostel X. These are combined with the interviews with the manager and the staff. The secondary sources of data were books, journals, and the internet.
Based on the findings, the author suggests a development plan to improve the operation of the front office department in the case company. These include changes in the shift time frame, the audit time, using luggage tag and camera surveillance, as well as supervision and training of the staff.