Design thinking approach for customer understanding and interaction design in the Oilon IoT system development.
Danelon, Michele (2020)
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The main objective of this development work was to create the foundation of an appropriate business model that feels logical, desired and competitive for the user. The development research during this thesis allowed to shape and prove the interaction mechanism and factors that will support the new business and service creation around the Oilon IoT system. To succeed in this, an extensive stakeholder analysis allowed to identify them and subsequently proceed with close collaboration with the selected stakeholders in co-design workshops and with a qualitative approach so that semi-structured interviews generated the material. The development work was sup-ported by using System-oriented design with Gigamaps tool, with the objective to keep visualized what was developed and the found elements in the focus area under discussion. The Gigamap tool allowed the visualization of the elements of a complex system and the interaction between them, maintaining a holistic approach where the discussion saw the customer always in the centre. Based on research results and its analysis, the project group has the basis for further development achievements and prototype testing findings to support the business model creation and advanced ser-vice solution of the Oilon IoT system.