Determinants of Employee Motivation and their Impacts on Performance
Bui, Quynh (2020)
Lataukset:
Bui, Quynh
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020061218519
https://urn.fi/URN:NBN:fi:amk-2020061218519
Tiivistelmä
The main purpose of the thesis is to study the determinants of employee motivation and their impact on employee and organizational performance in a specific environment of KOKORO sushi restaurant. Another objective is to develop employee motivation strategies that can be effectively applied in the company. The research attempts to support KOKORO restaurant management in measuring the degree of employee motivation and improve the provision of motivational factors to create a healthy, balanced and motivating working environment.
The thesis reviews a set of different theories relating to motivation and performance. Organi-zational behavior is the inclusive topic that covers a number of studies about psychology, sociology and anthropology; study of motivation is one of the important aspects of this topic. Motivational theories developed by Maslow (the hierarchy of needs) and Herzberg (two-factor theory) are considered to be the most relevant foundation to the development of the re-search. Studies of extrinsic and intrinsic motivation and elements directly link to the re-search outcome. Finally, research on different aspects of work performance provides an un-derstanding of employee motivation’s impacts.
To obtain the objectives of the thesis, two research methods were employed. A semi-structured interview was used to collect qualitative data from the HR manager of the case company and a web-based survey questionnaire was used to gather quantitative data from the employees of the company. Findings from both research implementations helped the au-thor evaluate the currently state of employee motivation and its impact at KOKORO Oy. The results of the research allowed the author to develop a set of strategies and action plans that help the company management measure and improve their employee motivational level.
The thesis reviews a set of different theories relating to motivation and performance. Organi-zational behavior is the inclusive topic that covers a number of studies about psychology, sociology and anthropology; study of motivation is one of the important aspects of this topic. Motivational theories developed by Maslow (the hierarchy of needs) and Herzberg (two-factor theory) are considered to be the most relevant foundation to the development of the re-search. Studies of extrinsic and intrinsic motivation and elements directly link to the re-search outcome. Finally, research on different aspects of work performance provides an un-derstanding of employee motivation’s impacts.
To obtain the objectives of the thesis, two research methods were employed. A semi-structured interview was used to collect qualitative data from the HR manager of the case company and a web-based survey questionnaire was used to gather quantitative data from the employees of the company. Findings from both research implementations helped the au-thor evaluate the currently state of employee motivation and its impact at KOKORO Oy. The results of the research allowed the author to develop a set of strategies and action plans that help the company management measure and improve their employee motivational level.